About the job Solutions Engineer
Essential Duties and Responsibilities:
1. Technical Implementation & Internal System Support
- Execute baseline system configurations, deployments, and updates in accordance with internal SOPs and IT security policies.
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Support deployment and configuration of internal applications, platforms, and infrastructure systems.
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Perform Level 1 incident response including diagnostics, log analysis, issue triaging, and escalation when required.
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Conduct daily monitoring, system health checks, and preventive maintenance to ensure system availability.
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Perform patch management and system updates for servers, endpoints, and internal platforms.
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Support operational IT tasks including service monitoring, system maintenance, and operational checklists.
2. Hardware & IT Asset Management
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Support provisioning, configuration, and maintenance of company IT hardware including laptops, workstations, networking devices, and peripheral equipment.
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Maintain accurate records of IT assets, device allocations, and lifecycle status.
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Assist in asset tracking, device inventory audits, and lifecycle management including replacement planning.
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Coordinate with vendors for hardware procurement, repairs, and warranty management.
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Support management of software licenses including operating systems, productivity tools, development platforms, and enterprise applications.
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Track software license usage, renewals, and compliance with vendor agreements.
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Assist in maintaining license inventory and documentation to ensure audit readiness.
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Work with internal teams to ensure proper allocation and usage of software licenses.
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Assist in deployment and configuration of internally developed applications and internal platforms.
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Support QA and testing activities for new features, system updates, and integrations.
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Execute testing procedures using standardized test cases and checklists.
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Document testing results, defects, and improvement recommendations.
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Maintain deployment logs and system configuration records.
5. Issue Tracking & Operational Documentation
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Maintain detailed issue logs and troubleshooting records for internal systems.
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Document recurring issues and escalate root causes to senior engineers.
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Maintain and update internal documentation including
Runbooks, Knowledge base articles, SOPs, Troubleshooting guides
6.Internal Stakeholder Coordination
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Support internal users by addressing IT-related inquiries and operational requests.
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Participate in internal meetings to understand business system requirements.
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Prepare technical reports, system status updates, and troubleshooting summaries.
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Assist in preparing technical documentation and internal presentations
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Identify opportunities to improve internal IT processes, operational workflows, and system efficiency.
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Assist in building automation scripts, internal tools, or workflow improvements where applicable.
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Support initiatives related to system modernization, monitoring improvements, and internal DevOps practices.
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Participate in training programs and continuous learning with technology partners and vendor
Education and/or Work Experience Requirements:
- Bachelor's degree in computer science/information technology or fresh graduates.
- Strong verbal and written communication skills.
- Knowledgeable in Microsoft technologies or relevant skills.
- Microsoft Certification preferred, with experience in Microsoft Azure or Microsoft 365 as a bonus.
- Willingness to work late hours to meet customer deadlines.
- Open to feedback and continuous improvement, able to work independently with good interpersonal skills.
- Candidate must be able to work on a rotational shift arrangement if require.
- Self-directed with the ability to drive change in unstructured environments.