About the job IT Helpdesk
TECHNICAL REQUIREMENT:
1. Application Support
2. Hardware Management
3. IT Helpdesk Management
4. Basic Insurance Knowledge
5. Basic IT Security
6. Network Management
7. IT Asset Management
Key Area:
Activities: ITSM Ticketing Management
Key Measures: Administering, managing, and addressing improvement idea accordingly in terms of ITSM Tool.
Activities: End user support
Key Measures: Perform as 1st layer to identify incident or request from user and be expected could resolve prior to escalating to 2nd layer
Activities: Service Improvement (Problem Management)
Key Measures: Identify and address problems and provide idea and resolution opportunities for the company.
Activities: Month End and Year End Closing
Key Measures: Performing month end and year end closing process and deliver the result
Activities: Deliver reliable services to the end user
Key Measures: Identify and address every availability and capability services which could be provided to the end user
Activities: User Access Management
Key Measures: Manage user account accordingly
Activities: Incident Management
Key Measures: Categorize and address incidents pointing to the right engineer and resolved immediately and considered raised as a problem.