Job Description:
Project Manager
Location: Chicago, IL
Job Type: Contract
Compensation: $65 - 67 Hourly
Description
client in Chicago, IL that is seeking a Project Manager to support a portfolio of initiatives focused on incident management, change management, and observability within an enterprise Infrastructure & Operations environment. This role will play a key part in driving coordination across multiple workstreams, ensuring alignment, visibility, and successful delivery as projects ramp up and transition into next phases. Key Responsibilities:
- Manage and coordinate multiple initiatives across incident management and observability programs
- Provide big-picture oversight across projects, identifying dependencies and ensuring alignment between parallel efforts
- Support ongoing and upcoming project phases
- Partner with internal stakeholders to connect workstreams and highlight interdependencies across teams
- Drive improvements tied to MTTR (Mean Time to Resolution), change success rates, and overall system reliability
- Facilitate communication, status reporting, and executive-level updates
- Help stand up new workstreams and close out completed efforts
Requirements
- Strong background in Project/Program Management within Infrastructure, Operations, or SRE environments
- Experience supporting incident management and/or change management processes
- Familiarity with observability concepts and tooling (e.g., Dynatrace, BigPanda)
- Proven ability to operate at a strategic level, connecting initiatives rather than owning deep technical execution
- Experience managing multiple concurrent workstreams in fast-paced enterprise environments
Nice to Have:
- Exposure to enterprise monitoring and event management platforms
- Experience driving initiatives focused on uptime, reliability, and zero-downtime environments