Senior Client Success Manager

Senior Client Success Manager

Location: New York City (Hybrid)
Employment Type: Full-time
Salary: $120K – $170K + Equity

About the Role

We are hiring a Senior Client Success Manager to transform client relationships into a strategic advantage. This role goes beyond retention—you will unlock insights that directly influence product development and business strategy.

You will manage a portfolio of 5–7 strategic accounts, focusing on building scalable systems, strengthening partnerships, and shifting the organization from reactive support to proactive client success.

Key Responsibilities

• Own and manage strategic client relationships end-to-end
• Anticipate client needs and maintain trust during both success and challenges
• Identify patterns across accounts and translate insights into product improvements
• Lead monthly performance reviews with actionable, data-driven recommendations
• Coordinate audits and resolve complex issues efficiently
• Turn successful client strategies into repeatable playbooks
• Collaborate cross-functionally with Product, Operations, Compliance, and Sales

Requirements

• 4+ years in B2B Client Success, Account Management, or Consulting
• Experience managing enterprise-level clients (5–15 accounts)
• Proven ability to handle escalations and maintain strong client relationships
• Strong analytical skills (Excel, SQL, or BI tools like Tableau, Looker, Mode)
• Experience influencing cross-functional teams and driving outcomes
• Track record of improving client outcomes through scalable processes

Ideal Background

• Consulting experience 
• Experience in operations-heavy or data-driven environments
• Strong execution skills—ability to turn strategy into measurable results

Why Join?

• High-impact role with direct influence on product and strategy
• Ownership of strategic, high-value client relationships
• Collaborative, fast-paced environment
• Competitive compensation + equity