Customer Support Representative (German + English)

Customer Support Representative (German + English)

Location: Braga, Portugal
Salary: €1,200 gross/month
Work Model: On-site

About the Role

We are looking for a German-speaking Customer Support Representative to join our international team in Braga. In this role, you will be the first point of contact for customers, ensuring a smooth and positive support experience.

Key Responsibilities

• Handle inbound calls, emails, and chats in a professional manner

• Provide clear, accurate, and timely support to customers

• Identify issues and deliver effective solutions

• Ensure high levels of customer satisfaction and service quality

• Meet performance targets (KPIs) and maintain quality standards

• Collaborate with internal teams when required

Requirements

• Fluent German (C1/C2)

• Good English (B2+)

• Strong communication and problem-solving skills

• Customer-focused mindset with a positive attitude

• Ability to work in a fast-paced, team-oriented environment

What We Offer

• Paid training from day one

• Opportunity to work in a multicultural, international environment

• Career development and growth opportunities

• Valuable experience in a globally connected workplace

Why Join Us?

• Live and work in Braga, one of Europe's most vibrant and affordable cities

• Gain international customer service experience

• Be part of a supportive and diverse team