Customer Support & Sales Development Associate

Job Title: Customer Support & Sales Development Associate

Location: Lagos, Nigeria
Industry: Real Estate / Sales
Work Structure: Onsite

About the Company

Our client is a growing real estate company focused on delivering premium property solutions while leveraging digital platforms to attract and convert prospective buyers. With an emphasis on speed, professionalism, and customer experience, the company aims to build a highly efficient sales pipeline that converts qualified prospects into long-term clients.

About the Role

You will be responsible for qualifying inbound leads, accelerating revenue conversion, and protecting the sales pipeline by filtering and advancing serious buyers.

The role requires a sales-driven professional who can engage prospects quickly, conduct structured qualification conversations, and move high-potential leads toward inspections or strategic sales conversations.

You will play a critical role in improving response time, maintaining accurate CRM records, and ensuring that the sales team focuses on the most promising prospects.

Key Responsibilities

Lead Response & Engagement

• Respond to all inbound leads within 5–10 minutes across digital channels.
• Engage prospects professionally to understand their interest and requirements.
• Provide initial information and guide prospects through the early stages of the sales journey.

Lead Qualification & Pipeline Management

• Conduct structured qualification calls to assess budget, timeline, purchase purpose, and source of funds.
• Categorize leads into Hot, Warm, or Cold based on qualification criteria.
• Ensure only qualified and serious prospects move forward into the sales pipeline.

Sales Coordination & Booking

• Schedule property inspections or strategy calls for qualified prospects.
• Ensure seamless handover of qualified leads to the sales team.

Follow-Up & Conversion Support

• Conduct daily follow-ups with prospects until conversion or disqualification.
• Maintain strong engagement to keep prospects moving through the sales funnel.

CRM & Data Management

• Accurately log all interactions, lead status updates, and follow-up actions in the CRM system.
• Maintain organized and up-to-date lead records for pipeline visibility and reporting.

Key Performance Indicators (KPIs)

• Manage 100–150 inbound leads daily.
• Achieve 20% or higher lead qualification rate.
• Meet weekly targets for inspection or strategy call bookings.
• Contribute to monthly revenue influenced through qualified leads.
• Maintain lead response time SLA compliance (5–10 minutes).

Qualifications/Experience

• Bachelors degree in Business Administration, Marketing, Communications, or a related field.

• Minimum of 2–4 years experience in sales, customer engagement, or lead qualification roles.
• Proven experience handling high volumes of leads in a sales-driven environment.
• Experience working with CRM systems and managing sales pipelines is an advantage.

• Strong sales and lead qualification skills.
• Excellent objection handling and negotiation abilities.
• Confident and assertive communication style.
• Strong organizational and CRM management skills.
• Ability to work efficiently under pressure and manage large lead volumes.
• High attention to detail when recording and tracking lead information.

• Results-driven with a strong focus on revenue outcomes.
• Confident communicator with strong persuasion skills.
• Highly responsive and proactive in managing inbound opportunities.
• Strong discipline in follow-ups and pipeline management.
• Professional, credible, and customer-focused.