(Italian) Team Leader for Leisure Company

Type of position

Full-time position

Key languages

Fluent level of English
Native in Italian

Sector

Customer Service / Sales

About our Client

Would you like to play a key role in a multinational environment and be employed by the brand itself? Are you a customer-oriented person and enjoy reaching your performance targets? Are you able to coach, engage and develop the team? This is a fun and dynamic company that provides the best customer service in its segment. If you are fluent in English, Native in Italian and would like to work in Lisbon, reach out to us!

The Offer

• Build, develop and lead a successful team
• Use your experience to plan and accomplish goals
• Quick response to escalating issues
• Contributing to the growth of your market
• Engagement in the innovation and improvement of the processes
• Create action plans to develop the agents
• Prepare reports and team meetings to share results and new targets
• Listen to the team member’s feedback and resolve any issues or conflicts

Requirements

• Fluent in English
• Native in Italian
• Understanding KPIs metrics
• Multitasking ability
• Previous experience in customer service and/or B2B
• Tourism and travel background is a plus

Benefits

• Competitive salary with performance bonuses
• Health insurance from day 1
• Meal allowance
• Monthly and weekly free activities
• Be part of a dynamic and energetic team
• Schedule from Monday to Friday

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!