Job Openings
(Dutch) Quality Analyst (m/f)
About the job (Dutch) Quality Analyst (m/f)
Type of position:
Full-time position
Key languages:
Fluent level of Dutch
Sector:
Telecommunication
About our Client:
Would you like to work for a multinational company? Are you fluent in Dutch? We are looking for proactive and motivated people to join a company that is located in beautiful Lisbon. It is a global corporation that offers IT and consultancy services by outsourcing for a variety of industries.
If you are looking for a new personal and professional adventure in one of the most amazing, sunny and international European cities, this opportunity may be just perfect for you!
The Offer:
- Conduct example assessments to check for adherence to customer criteria.
- Recognize certain results and trends, implement data studies and act accordingly;
- Leveraging a project-based approach to work;
- Manage and analyse large amounts of data from a range of sources using business intelligence processes in order to create reports for stakeholders;
- Write reports to analyse the team's performance, output, efficacy, etc. Communicate with management how to reduce inefficiencies;
- Monitor calls, chats and emails to ensure quality and consistency of the processes;
- Work with the training team to monitor the compliance according to companys policies. Make the suggested modifications.
Requirements:
- Fluency Dutch and excellent communication skills in English;
- Experience in quality or a call centre environment (would be a plus);
- Proficiency in verbal and written communication;
- Skills in google tools: Docs, Slides, Spreatsheets, etc.
Benefits:
- Salary package with performance bonuses;
- Relocation package;
- Meal allowance;
- Language bonus;
- Initial training and continuous training- and growth opportunities;
- Great office space in a good location.
The Process:
- Submit your application and dont forget to send an updated CV;
- Get a call by our Recruitment Specialist;
- Start your interview process;
- Get selected;
- Start your journey!