(French) Customer Advisor for Hotel Company

Type of position:

Full-time position / Remote

Key Language:

Native level of French

Sector:

Customer Service / Sales

About our Client:

Are you a passionate for Customer Service? Would you like to work for a company that is leader in hotel Industry? This company provides its clients with services, systems and products while ensuring its top quality! If you speak native French and you would like to work in Lisbon, reach out to us!

The Offer:

• Assure mediation between hotels and suppliers
• Assist customer by the telephone, email and other channels in a genuine manner.
• Offer assistance on purchases and products catalog
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer.
• Identify, study and propose the best solution to help the customer
• Provide good customer service, making sure the customer is always happy once the interaction is finished.
• Gather all relevant information into the system and always make sure you deliver a high level of service.

Requirements:

• Excellent communication skills in French and fluency in English
• Experience in customer support and working with a CRM is a plus
• Genuine care giver. Able to multi-task, proactive and good with time management
• Comfortable with phone calls, email writing and social media

Benefits:

• Salary package with performance bonuses
• Accommodation provided for a special fee
• Relocation flight reimbursement
• Initial training, and continuous learning opportunities
• Rotative shift from Monday to Sunday – 40h per week
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area
• Round-trip tickets paid by the company 1 time per year

The Process:

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!