(German) Quality Analyst (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of German

Sector:

Telecommunication

About our Client:

Would you like to work for a multinational company? Are you fluent in German? We are looking for proactive and motivated people to join a company that is located in beautiful Lisbon. It is a global corporation that offers IT and consultancy services by outsourcing for a variety of industries.
If you are looking for a new personal and professional adventure in one of the most amazing, sunny and international European cities, this opportunity may be just perfect for you!

The Offer:

• Conduct example assessments to check for adherence to customer criteria.
• Recognize certain results and trends, implement data studies and act accordingly;
• Leveraging a project-based approach to work;
• Manage and analyse large amounts of data from a range of sources using business intelligence processes in order to create reports for stakeholders;
• Write reports to analyse the team's performance, output, efficacy, etc. Communicate with management how to reduce inefficiencies;
• Monitor calls, chats and emails to ensure quality and consistency of the processes;
• Work with the training team to monitor the compliance according to company's policies. Make the suggested modifications.

Requirements:

• Fluent German and excellent communication skills in English;
• Experience in quality or a call centre environment (would be a plus);
• Proficiency in verbal and written communication;
• Skills in google tools: Docs, Slides, Spreatsheets, etc.

Benefits:

• Salary package with performance bonuses;
• Relocation package;
• Meal allowance;
• Language bonus;
• Initial training and continuous training- and growth opportunities;
• Great office space in a good location.

The Process:

1. Submit your application and don´'t forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!