(Flemish) Customer Care Advisor

Type of position:

Full-time position

Key languages:

Fluent Flemish + English (C1)

Sector:

Customer Service

About our Client:

Join our dynamic and international team as a Customer Service Representative for a leading global company! You will have the opportunity to work with a renowned brand, providing exceptional customer service and support to customers in Flemish and English.

The Offer:

• Provide customer support via telephone, email, and chat, assisting with technical issues on the platform.
• Follow the correct escalation process as needed.
• Demonstrate active listening skills, always being available to understand and ask clarifying questions to effectively assist the customer.
• Identify, analyze, and recommend the best solutions to resolve customer inquiries.
• Deliver excellent customer service, ensuring customer satisfaction at the end of each interaction.
• Accurately document all relevant information in the system, maintaining a high level of service quality.

Requirements:

• Fluency in Flemish and English (C1) to provide exceptional customer service in both languages
• Previous experience in a call center or customer service role, with a strong technical customer support background preferred
• Excellent communication skills, both written and verbal
• Ability to manage customer expectations and handle complaints in a professional and responsible manner

Benefits:

• Salary package with performance bonuses
•  Permanent contract
• Monday to Friday, 8 am to 5 pm
•  Accommodation provided for a special fee
•  Relocation flight reimbursement
•  Initial training, and continuous learning opportunities
•  Team building activities
•  Great office space with plenty of restaurants and shops nearby & a coffee and chatting area.

The Process:

1. Submit your application and don't forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!