(Spanish W/ French) Customer Success Specialist

Position Type:

Full time

Languages:

Full proficiency in Spanish and French 

Sector:

Customer Service / Facilities Management

About our client:

Are you tired of enterprises and you feel like corporate world is not for you? Developing career within a smaller company, work-life flexibility and spirit of a start-up sounds exciting to you? Don't miss this opportunity!

With a specialty in customized facilities management solutions for B2B, our client id looking for a Customer Success Manager. Within this role you will be assisting your customers to discover their full potential in the world of the digital solutions (SaaS). 

The Offer:

• Assist and guide the users through the SaaS platform and the mobile app ;
• Develop your customers' best practices, according to their professional structures ;
• Make sure your points of contact are well trained on the products ;
• Define and apply strategy to optimize their using 
• Inform your clients on their performances and updates ;
• Share with the team any highlights that could be useful to improve the product/solution ;
• Stay up-to-date in terms of IT innovations ;

Requirements:

• Great communication skills in Spanish & French;
• Previous experience in customer service and/or sales environment;
• Comfortable with IT & digital solutions;
• Excellent organizational skills;

Benefits:

• Salary package;
• Meal allowance ;
• Permanent contract;
• Initial training;
• Monday - Friday schedule;
• Great office in Lisbon, Marquês Pombal

The Process:

1. Submit your application and don't forget to submit an updated CV;
2. Get a call from our Recruitment Specialist;
3. Strat your interview process;
4. Get selected;
5. Start your journey!