(German) Customer Care Advisor

Type of position:

Full-time position

Key languages:

Fluent level of German
Proficiency in English

Sector:

Customer Service

About our Client:

Would you like to work with one of the most multicultural company? If you are looking for a new challenge in our sunny Lisbon and want to become a customer service superstar, this role is for you!

As a Customer Care Advisor, you will assist clients to solve their issues by offering them the best options or information on the product/service.

The Offer

• Receive and reply your customers requests by online chats, e-mails, and incoming calls;
• Analyzing the client's issue and providing the information needed;
• Guiding the customers through the terms and conditions of the contract;
• Make sure to offer a high quality assistance;
• Offering additional help or support;
• Save notes on every interaction to provide the best customer experience;

Requirements:

• Fluent in German, proficient in English;
• Natural taste for assistance and customer relations;
• Excellent communication skills, good judgement;
• Treat all data with high confidentiality

Benefits:

• Competitive salary with monthly bonuses;
• Meal allowance & health insurance;
• Monthly team building activities;
• Growth & Learning opportunities within the company;
• A relocation package, including a shared apartment, if you need it.

The Process:

1. Submit your application and don't forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!