(Italian) Customer Operations Specialist (m/f)

Type of position:

Full-time position

Key languages:

Fluent level of Italian
Advanced English

Sector:

Customer Service / Technical Support

About our Client:

Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues?

We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with people-first approach, this opportunity may be just perfect for you!

The Offer:

• Resolve customer issues in a professional way;
• Manage to handle large volume of calls, emails and queries;
• Identify customers needs, anticipate recommending products and offering alternatives;
• Provide feedback, create reports and recap information;
• Advice on company information and details.

Requirements:

• Fluency in Italian and excellent communication skills in English;
• Experience in customer support;
• Genuine care giver. Able to multi-task, proactive and good with time management;
• Strong in phone calls, email writing;
• Familiarity with Microsoft Office and Google suite tools.

Benefits:

• Salary package with performance bonuses;
• Monthly transport and meal allowance;
• Private health insurance;
• Initial training, and continuous learning opportunities;
• Remote or Hybrid work model.

The Process:

1. Submit your application and don't forget to send an updated CV;
2. Get a call by our Recruitment Specialist;
3. Start your interview process;
4. Get selected;
5. Start your journey!