Network Engineer

Job description:

You'll play a vital role in supporting and maintaining the networks managed from datacentre environments through to enterprise business customers. This role requires a proactive approach, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers.

Responsibilities:

Your role will include implementing and troubleshooting network devices across a broad spectrum of customers and devices. Additionally, you will join a team who manage core MPLS networking infrastructure, mitigating threats, working with 3rd party upstream providers and developing monitoring platforms. Your main responsibilities will include:

• Providing support across multiple customers and network device vendors.
• Manage workloads through internal ticket systems.
• Join weekly calls with our enterprise customers, providing them with expert knowledge on their environments and forming part of their CAB processes.
• Monitor, maintain and manage system alerts and notifications, identifying areas for improvement across all monitoring platforms and carrying out remediation.
• Create and maintain accurate networking documentation in accordance with company processes for both customer facing deployments and internal documentation purposes.
• Provide technical resource during projects.
• Be part of networking escalations within the business, forming part of on-call rotas.
• Participate in customer and core networking changes, patching and deployments that occur out of business hours.

Experience:

• Comprehensive knowledge of networking protocols including OSPF, BGP, MPLS and LDP.
• Demonstratable experience of firewall policies and NAT rules.
• Working knowledge of switching including STP, LACP, VLANs, QinQ and VRRP.
• Experience of network tools and systems such as Wireshark, PRTG and SolarWinds.
• Device lifecycle management including patching and updating.
• Configuration and support of Juniper, Cisco and Aruba hardware and virtual appliances.
• Strong customer focus and track record in delivering high levels of customer care and support
• JNCIA-Junos or CCNA certification
• Cloud Networking
• Remote Access Solutions such as Cisco AnyConnect.
• HPE Aruba Mobility Products (Wi-Fi and ClearPass)
• Data centre experience (installation and patching of hardware)
• VMware or Azure virtualisation experience

This role requires a proactive approach, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers.