Credit Manager

POSITION DESCRIPTION: This position manages receivables from advertising accounts according to EPPNG guidelines to maximize sales with manageable risk for all EPPNG publications.

RESPONSIBILITIES:

• Manage receivables to achieve and exceed delinquency goals established by the company
• Manage bad debt reserve according to established guidelines.
• Minimize losses on customers who file bankruptcy.
• Provide customer service in-person, by phone, and email.
• Work with outside collection agency submitting accounts and necessary records for them to collect the past due account.
• Oversee collection activity with all outside collection agencies.
• Review and process new customer applications to establish appropriate credit terms.
• Lead monthly AR meetings with sales managers and sales reps.
• Train sales staff on the accounts receivable management process
• Assist salespeople with customer account issues.
• Provide reports and documentation to support sales.
• Process credit card payments as needed.
• Assist all EPPNG sites concerning advertising billing, reporting, and payment issues.
• Ensure that the Credit Dept. complies with all laws related to daily activities.

• Perform other duties as requested by management

Requirements, minimum education level, and experience:

• Minimum of an Associates degree in Business/Accounting; bachelors degree preferred
• Three or more years of experience in sales accounting, accounts receivable, billing and related customer services
• Prior credit and collection experience
• Must be able to pass background and credit check

Knowledge, Skills and Abilities:

• Strong attention to detail
• Ability to work well with others in a fast paced environment and be highly self-motivated
• Excellent written and verbal communication skills
• Excellent problem solving, critical thinking, customer service and interpersonal skills

• Knowledge of automated billing, accounts receivable, database reporting, contract management, rates management, and general ledger configuration/impact. and set up

• Familiarity of billing/receivable software programs such as Brainworks, Ad Perks, NetSuite, and AdPoint helpful
• Strong MS Office skills with advanced Excel skills

Physical Requirement, Work Environment and Travel:

Regularly required to sit for long periods of time; close eye work on computer screen; required to stand, walk, reach with hands and arms, bend and stoop; light to moderate lifting 15-20 pounds.

The worker is subject to inside office environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes.

Some travel may be required.