Customer Service Representative

40 hours per week

Position: Customer Service Representative

Evolution Sports Group is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a full-time position, working 40 hours per week, with potential for growth and advancement within the company.

Responsibilities:

- Serve as the primary point of contact for customers, providing exceptional customer service via phone, email, and in-person interactions

- Respond to customer inquiries, resolve complaints, and troubleshoot any issues that may arise

- Maintain a thorough understanding of our products and services to effectively assist customers with their needs

- Process orders, returns, and exchanges accurately and efficiently

- Collaborate with other departments to ensure timely and satisfactory resolution of customer issues

- Keep detailed records of customer interactions and transactions

- Continuously seek out opportunities to improve the customer experience and suggest process improvements to management

- Stay up-to-date on industry trends and product knowledge to better assist customers

- Adhere to company policies and procedures at all times

Qualifications:

- High school diploma or equivalent; some college preferred

- Minimum of 1-2 years of customer service experience

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to multitask and prioritize in a fast-paced environment

- Proficient in Microsoft Office and experience with CRM software is a plus

- Passion for providing exceptional customer service

- Knowledge of the sports industry is a plus

We offer a competitive salary and benefits package, as well as a positive and supportive work environment. If you are a team player with a passion for customer service, we would love to hear from you. Apply now to join the Evolution Sports Group team!