Remote Receptionist

Customer Service Specialist/ Receptionist

Overview:
Following our discussion, we are looking for a reliable and friendly Admin / Customer Service Specialist to assist with handling incoming customer orders, capturing them accurately into the system, and supporting general administrative tasks as needed. This role supports a business selling pastries, baked goods, and related products.

Key Responsibilities

• Answer incoming calls and take customer orders

• Accurately capture and enter orders into the system

• Handle general administrative tasks as they arise

• Maintain accurate records of orders and customer details

• Learn and understand the product range to assist customers effectively

• Provide professional, friendly, and pleasant customer service at all times

Working Hours

• 8:00am – 2:00pm EST, Monday to Friday

• South African time: 3:00pm – 9:00pm SAST

• Additional hours may be required in the future

• Role will start part-time, with the intention to grow into full-time

Requirements

• Excellent verbal and written communication skills

• Strong attention to detail and accuracy

• Tech savvy and comfortable working on systems

• Well-organised, reliable, and able to manage tasks independently

• Friendly, professional, and customer-focused attitude

Ideal Candidate

• Enjoys customer interaction

• Comfortable with order processing and admin work

• Willing to learn products and processes

• Looking for a long-term opportunity with growth potential