Technical Customer Support

Technical Customer Support

Location: Remote

Hours: Full-time | Rotational shifts (evenings, weekends may apply)

Equipment: Must have own laptop + stable Wi-Fi

**About the Role:

We're looking for a friendly, tech-savvy, and professional Customer Support Specialist to join our remote team. You'll be responsible for handling customer inquiries through a ticketing system, resolving issues efficiently, and delivering an exceptional service experience.**

️ Key Responsibilities:

Respond to customer queries via ticketing systems, email, and live chat

Manage and resolve customer tickets professionally and promptly

Escalate technical issues appropriately following internal workflows

Document customer interactions and resolutions accurately in CRM systems

Monitor and manage ticket queues to meet SLA targets

Collaborate with internal teams to ensure timely resolution of issues

Provide feedback on recurring customer concerns and suggest improvements

Requirements:

• 2+ years of experience in customer service/support
• Proficiency with ticketing platforms such as Zendesk, Freshdesk, Jira, or ServiceNow
• Experience working with CRMs (e.g. Salesforce, HubSpot, Zoho)
• Strong written and verbal communication skills in English
• High attention to detail and excellent organizational skills
• Empathetic, patient, and able to handle pressure calmly
• Tech-savvy with the ability to troubleshoot basic issues
• Reliable laptop and strong, stable internet connection