Job Openings IT Support Specialist - Level 1/2

About the job IT Support Specialist - Level 1/2

Remote IT Support Technician (Level 1)

Join our client's MSP team as a Level 1/2 Remote IT Support Technician.

Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations.


  • Provide Level 1-2 technical support via phone, email, and remote access.
  • Diagnose and resolve hardware, software, and network problems.
  • Collaborate with team members and maintain detailed documentation.
  • Perform routine system maintenance tasks.
  • Proactively identify and prevent IT issues.
  • Ensure adherence to service level agreements (SLAs).


  • High school diploma or equivalent; technical certifications a plus.
  • Prior remote IT support experience.
  • Familiarity with Office 365 applications.
  • Basic networking knowledge (TCP/IP, DNS, DHCP).
  • Strong problem-solving and communication skills.
  • Customer-focused and adaptable to new technologies.

Apply here or send your CV to