Technical Customer Support

Position: Remote Admin Customer Support Assistant
Working Hours: 3:00 PM 11:00 PM (your local time)
Employment Type: Independent Contractor / Remote
Location: Fully Remote

We are seeking a tech-savvy, detail-oriented Admin Customer Support Assistant to join our growing remote team. This role is ideal for someone who thrives in a fast-paced environment, communicates professionally, and can manage multiple tasks with efficiency and discretion.

Key Responsibilities:

• Provide administrative and customer support to internal teams and external clients

• Respond to customer queries and support tickets using Zendesk

• Manage inboxes, calendars, and scheduling

• Maintain accurate records in CRM platforms

• Prepare and format reports, documents, and spreadsheets

• Assist in coordinating projects and tracking follow-ups

• Ensure confidentiality of sensitive data and compliance with internal policies

Requirements:

• 3+ years of experience in administrative or customer support roles

• Proficient in Zendesk and other CRM platforms (e.g., Salesforce, HubSpot, Zoho)

• Excellent spoken and written English communication skills

• Comfortable using tools like Google Workspace, Microsoft Office, Trello, Asana, and Slack

• Fast learner with strong problem-solving abilities

• Ability to work independently and meet deadlines in a fast-paced setting

• High attention to detail, professionalism, and discretion

• Own laptop/PC with stable high-speed internet

Preferred Qualities:

• Experience working remotely

• Strong organizational and time management skills

• Proactive and adaptable mindset