Level 2 IT Support

Desktop Support Technician (Level 1.5–2)

Remote (within South Africa)

Working Hours:
10:00 AM – 6:00/7:00 PM EST (4:00 PM – 12:00/1:00 AM SAST)

Level 2 IT Support Technician

We are looking for a skilled Level 2 IT Support Technician to join our team. This role involves supporting both infrastructure and end-users, with a strong focus on virtualization, backup systems, and Windows environments.

Key Responsibilities:

• Provide Level 2 technical support across desktop and server environments
• Manage and maintain Windows Servers and virtualization platforms
• Support and administer Active Directory and Office 365
• Monitor and manage backup systems across multiple platforms
• Troubleshoot technical issues and provide timely resolutions
• Assist with desktop support when required

Requirements:

• 2–4 years of IT support experience
• Strong knowledge of Windows Server environments
• Experience with virtualization and backup solutions
• Proficiency in Active Directory and Office 365
• Solid troubleshooting and problem-solving skills