Partner Development Manager

Summary

The Partner Development Manager supports the management and execution of Experience Scottsdale's partnership department with a focus on membership engagement. This role focuses on engaging current Experience Scottsdale members, Exceptionally Scottsdale partners and prospecting new members. The ideal candidate combines strong organizational and administrative skills with a collaborative, relationship-focused approach.

The Partner Development Manager, under general supervision of the Director of Partner Development, is supported by the Partner Development Coordinator.

Essential Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Membership Engagement: Plan and execute member engagement opportunities (educational sessions, networking events, site inspections, and staff presentations) in partnership with the Director. Support ongoing member relationship management, including proactive outreach, engaging members that may not be getting full value from their membership, and connecting members with internal resources. Manage Exceptionally Scottsdale partner program, including annual application process, partner onboarding, and roundtable discussions.
• Membership Activation & Management Support: Manage membership application pipeline from prospect setup in database through approval, onboarding, and activation. Support Director in preparing internal communications for leadership review. Coordinate member onboarding experience, including introductory calls, benefits education, and internal team introductions. Maintain accurate member records and ensure timely updates on staffing or business changes. Support application follow-up and ensure completion of required documentation.
• Membership Revenue & Retention: Oversee full membership billing lifecycle, including invoice creation, renewal scheduling, communications, collections, and delinquency management. Partner with accounting to ensure invoice accuracy and reconciliation. Produce and review monthly financial reports on dues collections. Drive member retention through proactive communication, benefit education, and account recaps. Manage annual member materials (e.g., decals, mailings).
• LinkedIn Strategy: Execute LinkedIn strategy in partnership with Director of Partner Development and convention sales department. Track performance analytics and recommend optimizations.

Knowledge, Skills & Abilities

Required:

• Strong interpersonal and relationship-building skills with a diplomatic approach
• Excellent verbal and written communications skills
• Highly organized with the ability to manage multiple priorities, deadlines and workflows
• Customer focused with a proactive, solutions-oriented mindset
• Strong attention to detail and ability to maintain accurate records
• Ability to work both independently and collaboratively across teams
• Proficient in Microsoft Office
• Ability to work remotely with minimal supervision
• Willingness to attend early morning and evening events as needed
• Ability to build and maintain strong relationships with members and partners

Preferred:

• Experience with LinkedIn or other professional social media platforms
• Experience using membership platforms or database systems
• Experience planning and executing events
• Experience in partner development, membership or stakeholder engagement
• Experience in tourism, hospitality, destination marketing or membership-based organizations
• Strategic, goal-oriented thinker
• Experience collaborating across departments or serving as an internal liaison
• Passion for delivering exceptional service and supporting others

Education & Experience

Bachelor's degree preferred with a minimum of 3 years of work experience, which can include internships. Prefer experience in membership sales, account management, customer service or business development. Experience at a destination marketing organization or chamber of commerce or other hospitality industry experience preferred.

Supervisory Responsibility

This position is responsible for the indirect supervision of the Partner Development Coordinator.

Work Environment & Physical Demands

This job includes both work in an office setting and remote work. It also requires active participation in outside meetings and destination activities. A valid driver's license and reliable transportation is required. This role routinely uses standard office equipment and requires prolonged periods of sitting at a desk and working on a computer.

Position Type & Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional early morning, evening and weekend work may be required as job duties demand. Minimal travel required.

Equal Employment Opportunity

Our visitors come from all walks of life and so do we. As an equal opportunity employer, Experience Scottsdale is committed to creating a diverse environment that allows our employees to learn, develop and grow. To provide equal employment and advancement opportunities to all individuals, employment decisions at Experience Scottsdale will be based on merit, qualifications and abilities. Experience Scottsdale does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.