About the job Frontline Support Engineer
Company & Culture
EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments including stocks, ETFs, bonds, futures, and options all within a single, multi-currency account.
We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.
As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance.
About the Role
We are seeking a Frontline Support Engineer to join our technology department. This is a first-line specialist responsible for the initial response to incidents and requests from internal users and systems.
An important point: the role does not involve direct interaction with clients the main collaboration is with other engineering and operations teams.
Reporting Line: Frontline Support Lead
Worksite: Remote
Responsibilities
Support and maintenance of Exante products (front-end and back-end parts of trading software and services)
Providing basic technical troubleshooting for external and internal user requests
Keep track of escalated tickets and follow up on their progress
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Follow the SLA for issues with respect to the severity
Build relevant internal documentation
Schedule: 5 days a week - Monday to Friday, Switching between morning and evening shifts
Qualifications
1 year work experience in software/services/applications technical support
Hands-on experience with Linux (terminal, system and applications logs, basic diagnostics).
Basic knowledge of Kubernetes and Docker technologies.
Basic knowledge of computer networks.
English starting from intermediate (B1) level.
Nice to Have:
Work experience in FinTech.
Basic understanding of investment and trading.
Basic automation skills - Python and Bash.
Work experience with Atlassian products: Jira, Confluence.
Personality / Mindset
Integrity & loyalty
Team player with advanced communication and collaboration skills
A hands-on, “can do” attitude - always looking for solutions and thinking “out of the box”
Overachiever mentality
Capability to work and succeed in the fast pace and ever-changing environment
We Offer*
Competitive salary and benefits package
Opportunity to work on challenging and cutting-edge projects from scratch
Collaborative and supportive work environment
Ongoing education & training programs
Professional development opportunities
*Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work.
EXANTE was created by a group of disruptive technology experts. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.
Through our robust, cutting-edge trading platforms, you can offer clients access to comprehensive, global financial instruments and investment possibilities while keeping their data safe and private.