IT Technical Support Specialist

About the Opportunity: IT Technical Support Specialist
Your mission as an IT Technical Support Specialist will be to deliver fast, reliable, and user-focused technical support across all departments. Leveraging your expertise in troubleshooting, systems maintenance, and user support, you'll play a key role in ensuring the company's digital infrastructure runs smoothly, efficiently, and securely.

Key Responsibilities: Technical Support, Systems Maintenance & IT Asset Management

• Respond to user requests for technical assistance (in person, by phone, email, or ticketing system).
• Diagnose and resolve software, hardware, and network issues promptly.
• Manage IT assets, ensuring proper documentation, barcoding, and inventory control.
• Prepare and deliver IT assets for new hires, ensuring asset ownership forms are signed.
• Maintain valid backups for machines connected to production lines.
• Coordinate IT consumables procurement, ensuring the best quality and pricing.
• Escalate recurring or critical issues and report them to the IT Manager.
• Support in annual budgeting and IT stock availability checks.
• Stay up-to-date with system updates, configurations, and technology changes.

Essential Skills & Qualifications: IT Systems & User Support

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 1-4 years of proven experience as a Service Desk or IT Support Engineer.
• Proficient in diagnosing and resolving hardware and software issues.
• Strong organizational and documentation skills.
• Excellent communication and customer service orientation.
• Proactive, collaborative, and eager to learn and optimize IT processes.
• Fluent in English.

What Success Looks Like in IT Support

• Timely and efficient resolution of user issues, ensuring business continuity.
• Well-maintained IT asset records and accurate tracking systems.
• Seamless collaboration with internal stakeholders and the IT infrastructure team.
• Continuous learning and improvement in IT operations.

What You'll Gain: Stability, Growth & Professional Development

• Work in one of Egypt's leading manufacturers in the security solutions industry.
• Gain exposure to factory-based IT infrastructure and advanced systems.
• Join a supportive, fast-paced, and collaborative environment.
• Be part of a company that values innovation, process optimization, and teamwork.

Empower Technology Apply Now!
If you're driven by problem-solving, tech excellence, and continuous learning, this is your next step.
Join us and help ensure smooth, reliable operations across one of Egypt's leading industrial firms.