Quality Assurance Manager (BPO)

Quality and Project Management Manager: Role Overview

As a Quality and Project Management Manager, you will spearhead our quality-improvement initiatives and oversee successful project delivery. You will design, implement, and enhance QA processes and project-management methodologies to ensure client satisfaction and business growth. This dual-role position requires an individual who can balance strategic oversight with hands-on operational execution across multiple projects and teams.

Main Responsibilities for Quality & Project Management

- Develop, implement, and maintain comprehensive quality-assurance protocols to meet and exceed industry standards.

- Lead project teams from initiation through to delivery, ensuring adherence to timelines, budgets, and high-quality standards.

- Monitor project progress, evaluate potential risks, and implement corrective measures to maintain project and quality objectives.

- Analyze data and produce actionable reports related to quality performance and project delivery.

- Foster a quality-centric culture through training, coaching, and clear communication of expectations.

- Collaborate and communicate with internal teams and clients to align on project requirements, deliverables, and quality benchmarks.

- Drive continuous improvement by identifying opportunities, optimizing workflows, and adopting best practices in quality assurance and project management.

- Ensure compliance with regulatory and customer requirements throughout the project lifecycle.

Key Skills and Qualifications Required

- Bachelor’s degree in Business Administration or a related discipline.

- 7 + years’ combined experience in quality management and project management, ideally within the localisation, translation, BPO, or technology sectors.

- Project-management certification (PMP or equivalent) preferred; quality-related credentials (ISO, Six Sigma, etc.) are an advantage.

- Strong knowledge of QMS standards (e.g., ISO 9001) and modern project-management methodologies.

- Excellent leadership, interpersonal, and communication skills for effective team and stakeholder management.

- Proven ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.

- Proficiency with project-management tools (Microsoft Project, Planner, Jira, or similar).

- Fluent English required; additional languages are an asset.

Schedule & Work Environment

Working Hours: 3:00 PM – 12:00 AM (Cairo time)

Working Days: Monday through Friday (weekends off)

Hybrid work model with flexibility for on-site collaboration when needed

Why Join Our Quality & Project Management Team?

- Enjoy a collaborative, innovative, and values-driven work culture.

- Competitive salary and performance-based incentives.

- Opportunities for continuous learning, professional development, and career growth.

- Flexible working hours and a supportive hybrid work environment.

How to Apply

We are committed to diversity and inclusion and welcome applicants of all backgrounds to join our team. If you are ready to make a significant impact on both quality standards and project outcomes, please submit your CV and a cover letter outlining your experience, skills, and motivation for this role.

Take Your Career to the Next Level

Step into a vital leadership role that shapes quality and efficiency for a truly global company. Apply today and take your career in Quality and Project Management to new heights with Future Group.