IT Specialist (Manufacturing, F&B)

As An IT Technical Support Specialist
Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.

Key Responsibilities: Technical Support, Systems Maintenance & IT Infrastructure

• Provide first- and second-level support for all hardware, software, and network-related issues.
• Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.
• Manage IT assets, ensuring accurate documentation, labeling, and tracking.
• Install, configure, and maintain operating systems and standard business applications.
• Support end-users in troubleshooting ERP, email, and collaboration tools.
• Ensure regular data backups and system updates in alignment with IT policies.
• Collaborate with cross-functional teams to ensure IT service quality and process improvement.
• Escalate critical incidents and coordinate with global IT teams when required.
• Assist in implementing and supporting new digital initiatives and automation systems.
• Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.

Essential Skills & Qualifications: IT Support & Infrastructure Management

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 3-5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.
• Hands-on experience with Windows servers, Active Directory, and network troubleshooting.
• Strong knowledge of hardware maintenance and software installation.
• Experience with ERP systems and ticketing tools is a plus.
• Excellent problem-solving and communication skills.
• Detail-oriented, proactive, and capable of managing multiple priorities.
• Fluent in English.

What Success Looks Like in IT Support

• Efficient resolution of user issues with minimal downtime.
• Proactive maintenance and improvement of IT systems.
• Smooth collaboration between IT and business teams.
• Strong contribution to digital initiatives and system reliability.

What You'll Gain: Growth, Exposure & Development

• Work in a multinational manufacturing environment with cutting-edge technologies.
• Join a supportive team that values innovation, efficiency, and teamwork.
• Gain exposure to global IT standards and best practices.
• Be part of a company that fosters career growth and continuous learning.

Empower Technology Apply Now!
If you're passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step.
Join us and help ensure operational excellence through technology and teamwork.