Title: General Manager/Chief Operating Officer (GM/COO)

Position Overview: The GM/COO is a key leadership role at our prestigious Club, responsible for overseeing comprehensive operations, including clubhouse management, golf and grounds maintenance, racquet sports, and pool facilities. This role demands a dynamic leader who excels in creating exceptional experiences for members and guests while driving operational excellence. The GM/COO will develop, present, and execute annual budgets and strategic goals, ensuring alignment with the Clubs vision. A strong focus on cultivating a culture of hospitality, teamwork, and member satisfaction is essential. This position reports directly to the Club's ownership and plays a crucial role in maintaining the Club's reputation for excellence.

Key Responsibilities:

• Club Operations and Member Experience:
  • Lead and actively engage with members and staff, ensuring high visibility and approachability.
  • Champion a culture of first-class service throughout all areas of the Club.
  • Address member and guest feedback promptly, striving for continuous improvement in service quality and facility presentation.
• Team Leadership and Development:
  • Oversee the recruitment, training, and development of Club personnel, prioritizing high service standards, especially in Clubhouse and Food & Beverage operations.
  • Mentor and support the professional growth of direct reports, fostering a collaborative team environment.
  • Maintain a positive and healthy work culture, ensuring a safe and harassment-free environment.
• Financial and Operational Management:
  • Collaborate with Department Heads and ownership in preparing and managing annual operating and capital budgets.
  • Monitor budget performance, taking corrective actions as needed to achieve financial goals.
  • Provide guidance on fiscal controls, operational guidelines, and labor cost management.
• Strategic Planning and Communication:
  • Lead the development and implementation of long-range strategic plans and annual business goals.
  • Facilitate effective communication across departments, ensuring timely coordination of club activities.
  • Act as a liaison with Club committees, contributing to policy development and club enhancements.

Candidate Qualifications:

• A minimum of 7 years of leadership experience in a GM, COO, or similar role, preferably within a high-quality private country club or hospitality setting.
• Proven track record of operational excellence and member-focused service delivery.
• Bachelors Degree in Hospitality or Business Management preferred; significant hospitality experience may be considered in lieu of degree.
• Relevant hospitality industry certifications demonstrating commitment to professional development are desirable.

Salary and Benefits:

• Competitive salary commensurate with experience and qualifications, in the range of $125,000 to $150,000.
• Comprehensive benefits package including professional development opportunities.

Application Process: Interested candidates should submit a resume and a cover letter addressed to Mr. Kevitt Sale, Senior Vice President of Fairway Advisors. Your cover letter should articulate your alignment with this role, your career aspirations, and the value you would bring to the Club. Applications are open until January 31, 2024, with interviews commencing in March 2024. Please format your documents as Last Name, First Name - Resume/Cover Letter in Word or PDF format and upload them using the provided link. For any queries, contact kevitt@fairwayadvisors.com.