Job Purpose

To oversee and manage soft services operations during assigned shifts, ensuring efficient service delivery, optimal resource utilization, and compliance with health and safety standards.

Key Responsibilities

• Provide effective supervision of all soft services activities during the shift.
• Plan, allocate, and prioritize tasks to ensure smooth daily operations.
• Monitor team performance and ensure productivity targets are met.
• Resolve operational issues promptly and escalate when required.
• Ensure compliance with health & safety policies and procedures.
• Optimize use of manpower and resources for maximum efficiency.
• Maintain high standards of cleaning and service delivery.
• Coordinate with client representatives and address service-related concerns.
• Train, guide, and instruct team members to ensure consistent performance.
• Identify opportunities for service improvement and implement best practices.

Qualifications & Requirements

• High school diploma or equivalent.
• Experience:
  • Senior Supervisor: 4–5 years of experience in soft services within the UAE.
  • Supervisor: Minimum 2 years of relevant experience in the UAE.
• Strong team management and leadership skills.
• Good knowledge of cleaning operations and industry standards.
• Ability to work towards clearly defined objectives and foster team collaboration.
• Strong communication skills to effectively instruct and manage teams.
• Good customer service and stakeholder management skills.
• Ability to work independently and take initiative.
• Sound knowledge of Health & Safety practices.
• BICS certification is mandatory.
• Ability to operate a golf cart as per operational requirements.

Skills & Competencies

• Leadership and people management
• Problem-solving and decision-making
• Time management and task prioritization
• Customer service orientation
• Attention to detail and quality standards