Job Summary:

The Senior Housekeeping Trainer will be responsible for designing, implementing, and monitoring structured housekeeping training programs across hospitality and FM operations. The role requires a strong operational background in 4–5 star hotel housekeeping and the ability to bridge operational execution with structured learning delivery. The candidate will ensure SOP compliance, service excellence, and continuous performance improvement across large-scale operations.

Key Responsibilities:

Training & Development:

• Develop and deliver structured housekeeping training programs (classroom & on-site).

• Conduct Training Needs Analysis (TNA) and identify operational skill gaps.

• Design training materials, SOP manuals, and assessment tools.

• Utilize LMS to track attendance, progress, and certification records.

Operational Excellence:

• Ensure proper implementation of housekeeping SOPs and quality standards.

• Conduct regular audits and on-ground evaluations to ensure compliance.

• Standardize cleaning processes and productivity benchmarks.

• Support pre-opening and ongoing hospitality projects.

Coaching & Performance Management:

• Coach supervisors and team leaders on workforce planning and operational control.

• Deliver blue-collar staff training focusing on safety, quality, and productivity.

• Provide corrective training and performance improvement plans where required.

Compliance & Safety:

• Ensure adherence to Health & Safety standards and regulatory requirements.

• Promote safe work practices and hygiene standards across all sites.

Candidate Requirements:

• Minimum 5–7 years of experience in hotel housekeeping operations (4–5 star properties preferred).

• Proven experience delivering structured training programs within hospitality or FM companies (FM experience preferred).

• Experience working in large-scale hospitality environments.

• Strong knowledge of SOP implementation, quality assurance, and service standards.

• Strong communication, presentation, and coaching skills (multilingual preferred).

• Proficiency in Learning Management Systems (LMS).

Educational Qualifications & Certifications:

• Bachelors Degree or Diploma in Hospitality Management, Hotel Management, or Tourism.

• Train-the-Trainer certification (preferred).

• Certification in Housekeeping Operations or Facility Management (added advantage).

• Health & Safety certification (IOSH or equivalent – preferred).