Receptionist (English & Arabic speaking)

Responsible to provide excellent guest services while manning the reception and being the central point of contact for information and billing related matters

Accountabilities

• Welcome, recognize and maintain eye contact with all guests
• Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
• Use guest name whenever possible in accordance with hotel standards.
• Handle guest messages and mail
• Convey information and messages to appropriate personnel
• Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.
• Obtain all necessary information upon check-in, following hotel credit procedures.
• Handle the guest checkout process in accordance with hotel standards
• Maintain daily logbook and conduct informative handover to next shift ensuring

Key Performance Indicators

1. 100% guest satisfaction index
2. 0 Customer complaints
3. Phones are answered within 4 rings