Job Openings Receptionist (English & Arabic speaking)

About the job Receptionist (English & Arabic speaking)

Responsible to provide excellent guest services while manning the reception and being the central point of contact for information and billing related matters


  • Welcome, recognize and maintain eye contact with all guests
  • Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
  • Use guest name whenever possible in accordance with hotel standards.
  • Handle guest messages and mail
  • Convey information and messages to appropriate personnel
  • Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.
  • Obtain all necessary information upon check-in, following hotel credit procedures.
  • Handle the guest checkout process in accordance with hotel standards
  • Maintain daily logbook and conduct informative handover to next shift ensuring

Key Performance Indicators

  1. 100% guest satisfaction index
  2. 0 Customer complaints
  3. Phones are answered within 4 rings