Job Openings
Receptionist (Must have Opera PMS Exp)
About the job Receptionist (Must have Opera PMS Exp)
- To ensure that all guests are warmly welcomed and recognized - maintains eye contact and follows etiquette in accordance with hotel service standards.
- Handle all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
- Set an example for all Guest Service Agents with regards to punctuality, grooming, courtesy, attitude, teamwork, guest relations and following of policies & procedures.
- Lobby presence is always covered, and guests are directed/escorted with the assistance of bell team towards their apartments.
- Seek feedback and comments from guests to identify areas for further improvement as well as highlights positive feedback to the management.
- Display high product knowledge of all services and facilities of Expo Village including operational timings of all recreational facilities.
- Report to duty on time and follow uniform and grooming standards set by the department.
- Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
- Ensure privacy and protection of personal data of all guests according to safety and security standards set by the organization.
- Assist Guest Service Agents in their daily work and to handle with any challenges or guest complaints in a professional and efficient manner.
- Act as a liaison between Guest Service Agents and Manager on Duty, offering feedback and communicating both ways.
- Monitor performance of Guest Service Agents and provide feedback & coaching to ensure they are maintaining defined Front Desk standards.