Job Purpose:

To lead and enhance Farneks training strategy for housekeeping and cleaning teams by developing best-in-class training programs aligned with 5-star hospitality standards, and global certifications such as BICSc, ISSA, and GBAC. The role supports Farneks vision of delivering smart, sustainable, and technology-driven service excellence across all operations.

Key Responsibilities:

• Design and deliver structured housekeeping and cleaning training programs aligned with luxury hotel and 5-star hospitality standards.
• Integrate international cleaning and hygiene standards from BICSc, ISSA, and GBAC into Farneks training framework.
• Develop and implement SOPs, checklists, and training content tailored to various service environments (hospitality, commercial, healthcare, and residential).
• Promote infection prevention and biorisk cleaning protocols through GBAC-aligned training modules.
• Utilize Farneks LMS platform and e-learning tools to roll out, track, and evaluate training effectiveness.
• Conduct audits, skills assessments, and refresher courses to ensure consistent service delivery across sites.
• Drive training engagement using mobile learning, video-based tutorials, gamification, and digital badges.

Collaborate with Operations, Quality, and HR teams to ensure alignment between training, client expectations, and KPIs.

• Support new employee onboarding, subcontractor training, and project mobilization initiatives.

Qualifications & Experience:

• Bachelor's degree in Hospitality, Training, or related field.
• Minimum 5 years of relevant experience in a housekeeping management or training role, preferably within a 5-star hotel or FM service provider.
• Expertise in BICSc, ISSA, and GBAC cleaning protocols and certification processes.
• Proven experience in using Learning Management Systems (LMS) and digital training platforms.
• Strong leadership, facilitation, and communication skills.
• Passionate about technology-led learning and service innovation.

Preferred Certifications:

• BICSc Certified Trainer or Assessor
• GBAC Certified Technician
• ISSA CIMS Certification
• Train-the-Trainer (TOT) Certification or equivalent