Senior Supervisor - Soft
Job Description:
Job Purpose:
Support the Project Manager in supervising and coordinating airport and large facility cleaning operations, ensuring service delivery and client satisfaction.
Key Responsibilities:
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Assist Project Manager in daily operational planning and execution.
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Supervise teams and ensure adherence to quality and safety standards.
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Monitor resource utilization, attendance, and performance of staff.
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Prepare operational reports and escalate issues to management as required.
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Support in implementing process improvements and training programs.
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Liaise with clients for routine communication and minor escalations.
Experience & Skills Required:
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Minimum 3 years experience in airport operations, facility management, or large-scale cleaning services.
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Knowledge of FM operations and quality compliance standards.
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Strong organizational, problem-solving, and communication skills.
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Ability to work under pressure and manage operational challenges.
Qualification (Both Positions):
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Bachelors degree or equivalent in Facility Management, Engineering, Business Administration, or related field preferred.
Additional Requirements:
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Must be flexible to work in shifts as per airport/large facility operations schedule.
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Familiarity with FM software and reporting tools is an advantage.