Account Manager (Hybrid | Mandarin & English Speaking)

FastLaneRecruit is hiring on behalf of our client, an established professional services group specialising in outsourced accounting, financial reporting, corporate advisory, and business support services. Serving a diverse portfolio of local and international clients, the firm is committed to delivering high-quality, value-added solutions while fostering long-term client relationships.

As part of their continued growth, they are looking for an experienced Account Manager to oversee client portfolios, lead a team of accounting professionals, and ensure the delivery of high-quality accounting services.

Role Overview

The Account Manager is responsible for overseeing a portfolio of clients and ensuring the timely delivery of high-quality financial and accounting services. This role combines financial oversight, client relationship management, operational leadership, and team supervision to drive client satisfaction, retention, and business growth.

Key Responsibilities

Financial & Service Delivery

• Ensure deliverables are completed in accordance with the agreed scope of services.
• Oversee and manage clients' full financial accounting closing process.
• Monitor financial reporting systems and ensure the accuracy and completeness of financial information.
• Review and approve team members' work prior to finalisation and submission to the Senior Manager, Director, or clients.
• Provide financial insights and recommendations to support management decision-making.
• Ensure best practices in corporate governance and compliance with statutory and regulatory requirements.

Client Management & Business Development

• Manage a portfolio of clients and maintain strong working relationships.
• Achieve the Group's budget targets.
• Identify opportunities for additional scope of work and potential fee increases.
• Support cross-selling initiatives across the Group's service offerings.
• Proactively seek client feedback and communicate insights to management and internal teams.
• Maintain high levels of client satisfaction and client retention.
• Acknowledge client enquiries within 24 hours and respond within two working days.
• Attend client and management meetings as required.

Operations & Process Management

• Plan client engagements to ensure quality, efficiency, and timely service delivery.
• Report regularly to the Senior Manager and Director on client matters and operational updates.
• Coordinate with internal teams and other business divisions to ensure seamless service delivery.
• Assist in streamlining workflow processes and optimising manpower utilisation.
• Ensure timely billing, including out-of-pocket expenses (OPEs), and follow up on outstanding collections.
• Maintain proper filing and documentation of client and internal records.
• Identify potential risks and recommend appropriate mitigation measures.
• Ensure compliance with internal policies, procedures, and Standard Operating Procedures (SOPs).
• Undertake additional duties and responsibilities as assigned by Management.

Team Leadership & Development

• Provide leadership, supervision, and guidance to team members.
• Coach, train, and develop team members towards professional competence.
• Manage and optimise staff utilisation.
• Foster accountability, quality standards, and a culture of continuous improvement and performance excellence.

Qualifications & Requirements

• Professional accounting qualification such as MIA, ACCA, CPA Australia, or currently pursuing a recognised professional qualification.
• Minimum 4 years of relevant accounting experience.
• Prior supervisory experience managing at least 2 team members.
• Strong understanding of internal controls, corporate governance, and statutory and regulatory compliance.
• Proficient in accounting software and Microsoft Office applications.
• Strong analytical, organisational, communication, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Mandarin language proficiency is required to communicate effectively with Mandarin-speaking clients.