Operations Manager

Operations Manager
Location: Hudson, MA (On-site)
Employment Type: Full-time

Position Summary

We are seeking an experienced Operations Manager to join a well-established specialty contracting company. In this fully on-site role at our Hudson, MA facility, you will oversee and coordinate daily office and field operations to ensure efficient project delivery, strong team support, and exceptional customer service.

Key Responsibilities

• Oversee daily operations across office administration, field technicians, and

  shop/warehouse functions

• Supervise and support staff in customer service, scheduling, and field leadership roles
• Monitor and review scheduling to optimize routes and ensure rapid responsiveness

• Manage procurement and inventory for active and upcoming projects

• Resolve customer escalations and maintain a high level of service quality

• Assist with workflow planning, job readiness checks, and dispatch coordination

• Step in to support deliveries, materials handling, or shop operations as needed

• Ensure safety, compliance, and operational consistency across all departments

• Review job estimates and service quotes for accuracy and alignment with project scope

• Coordinate daily preparation to maximize technician efficiency

Must-Have Qualifications

• Proven supervisory or leadership experience in trades, construction, or residential/commercial service industries

• Hands-on familiarity with office and field operations in a contracting environment

• Ability to lift and move up to 70 lbs as needed

• Valid drivers license and reliable transportation