Job Openings Application Support Analyst

About the job Application Support Analyst

***Only applicants with a valid Swiss work permit will be considered***


  • Joining the Business Application Support Team, you will support internal users in using coal business applications in Baar and globally.
  • Collaborating with various internal IT teams to resolve reported issues.
  • Maintaining regular communication with relevant stakeholders about issues pending.
  • Identifying and managing reported business and technical problems and proposing corrective measure to prevent a recurrence.
  • Participating in the application testing process as part of the business request delivery process.
  • Maintaining and expanding product support documentation for both support staff and users.


  • Technical Experience.
  • Solid SQL Skills.
  • IT development technologies and processes (SDLC).
  • The ideal candidate.
  • Degree (or equivalent) in Information Technology.
  • Knowledge of ITIL processes and tools.
  • Willingness to learn new technologies embraces the citizen developer mindset.
  • Knowledge of and experience with business analysis methodologies.
  • Fluency in both written and spoken English.
  • Solid understanding and the use of mathematics.
  • Self-motivated with an appropriate sense of urgency.
  • Going beyond expectations in supporting end-users.

As part of the benefit package, our client offers:

  • Healthy meals in restaurants and bistros.
  • Free use of our gym, including fitness classes with professional trainers.
  • Reimbursement of public transport to use for work.
  • Tuition assistance for further education and training courses.

Fellowship Recruitment is represented by APC International GmbH in Switzerland.