Application Support Analyst

***Only applicants with a valid Swiss work permit will be considered***

Duties:

• Joining the Business Application Support Team, you will support internal users in using coal business applications in Baar and globally.
• Collaborating with various internal IT teams to resolve reported issues.
• Maintaining regular communication with relevant stakeholders about issues pending.
• Identifying and managing reported business and technical problems and proposing corrective measure to prevent a recurrence.
• Participating in the application testing process as part of the business request delivery process.
• Maintaining and expanding product support documentation for both support staff and users.

Requirements:

• Technical Experience.
• Solid SQL Skills.
• IT development technologies and processes (SDLC).
• The ideal candidate.
• Degree (or equivalent) in Information Technology.
• Knowledge of ITIL processes and tools.
• Willingness to learn new technologies embraces the citizen developer mindset.
• Knowledge of and experience with business analysis methodologies.
• Fluency in both written and spoken English.
• Solid understanding and the use of mathematics.
• Self-motivated with an appropriate sense of urgency.
• Going beyond expectations in supporting end-users.

As part of the benefit package, our client offers:

• Healthy meals in restaurants and bistros.
• Free use of our gym, including fitness classes with professional trainers.
• Reimbursement of public transport to use for work.
• Tuition assistance for further education and training courses.

Fellowship Recruitment is represented by APC International GmbH in Switzerland.