General Manager Aviation & Travel Services (Baku, Azerbaijan)

General Manager Travel & Tourism

We are seeking an experienced and innovative General Manager to lead one of the fast-growing travel business in Baku. You will oversee high-volume airline ticketing operations, develop unique tourism products, and deliver a superior customer experience across all touchpoints.

Airline Ticketing Management

• Oversee airline ticketing operations and ensure continued market leadership.

• Strengthen and expand partnerships with airline providers; negotiate competitive fares and agreements.

• Monitor airline industry trends and proactively adapt the companys commercial strategy.

Tourism Product & Innovation

• Develop new tourism and travel packages tailored to diverse customer segments.

• Identify emerging market trends and customer preferences to drive product innovation.

• Collaborate with marketing teams to successfully launch and promote offerings.

Customer Experience & Front-Office Oversight

• Manage high walk-in traffic operations, ensuring a premium guest experience.

• Oversee client inquiries, bookings, and customer care processes with quality and speed.

• Maintain high service standards and protect the agencys premium brand image.

Business Development & Finance

• Identify new business opportunities and strategic partnerships.

• Execute sales and retention strategies to drive revenue growth.

• Manage budgets, forecasts, and reporting to ensure strong financial performance.

Candidate Profile

• Minimum 10 years of professional experience.

• Strong leadership background within travel, airline, or hospitality sectors preferred.

• Proven experience leading customer-facing, high-volume service operations.

• Strong commercial acumen and strategic mindset.

• Excellent communication and stakeholder management skills.

• Fluency in English required.