Senior SAP S/4HANA CM Product Owner (100%)

Industry: Manufacturing
Number of employees: approx. 10'000
Reference number: 4R88V337

Key Facts: SAP Customer Management, Business Product Owner, SAP S/4HANA Conversion, Stakeholder Management, Change Management, International Environment, in Wollerau/home office.

Main tasks:

• Define and own the product vision and roadmap, supporting the transition from CRM 7.0 (on-premise) to SAP S/4HANA Customer Management
  
• Manage and continuously refine the product backlog, including effective release planning and prioritization
  
• Collaborate with international stakeholders to gather, evaluate, and prioritize business requirements
  
• Translate business needs into clear epics, features, and user stories for development teams
  
• Lead initiatives end-to-end, from initial concept through to successful delivery
  
• Ensure high standards of data quality, process consistency, and regulatory compliance
  
• Drive user adoption through structured training, communication, and change management activities
  
• Promote and enable system adoption across multiple countries and organizational units

Your qualifications:

• Proven experience as a (Business) Product Owner in a CRM-focused environment, ideally within SAP CRM or SAP S/4HANA Customer Management
  
• Strong understanding of sales, service, and customer-centric business processes
  
• Solid experience with agile methodologies such as Scrum or Kanban, as well as tools like Jira, Confluence, Azure DevOps, and common Microsoft Office applications
  
• Strong stakeholder management capabilities in an international context
  
• Structured and solution-oriented mindset with the ability to prioritize effectively
  
• Excellent communication skills with the ability to influence stakeholders at various organizational levels, including senior leadership
  
• Experience in global rollouts and organizational change management
  
• Knowledge of data management, business intelligence, or marketing automation is considered an advantage
  
• Academic background in Business, IT, or a related field
  
• Fluent in German and English
  

The salary range will be communicated confidentially.

If you have any questions, please contact us at any time on +41 55 299 58 58 or recruiting@ffiadvisory.ch. We will be happy to help you!