SAP CRM Specialist (100%)

Industry: Dental care
Number of employees: approx. 10.000 - 15.000
Reference number: V6W88VRR

Key Facts: SAP CRM, SAP S/4HANA, Technical Lead, SAP PI/PO, SAP CPI, Salesforce, Projectmanagement, in Basel/home office.

Main tasks:

• Serve as technical lead and subject matter expert for SAP CRM solutions
  
• Design and implement end-to-end integrations between SAP systems, Salesforce.com, and other enterprise platforms
  
• Ensure seamless data flow and process efficiency across connected systems through integration via middleware, APIs, and web services
  
• Translate business requirements into scalable, future-proof technical solutions, emphasizing system interoperability
  
• Provide ongoing support and continuous improvement for SAP CRM and Salesforce.com landscapes
  
• Lead and contribute to system migration, upgrade, and transformation initiatives with minimal business disruption
  
• Troubleshoot and resolve technical issues across multi-system landscapes and complex interfaces
  
• Collaborate with cross-functional teams to define and promote integration best practices, including governance and security compliance
  
• Document technical architecture, configurations, and solution designs in a clear and maintainable format
  
• Offer technical mentoring and guidance to junior professionals and key stakeholders

Your qualifications:

• Degree in Computer Science, Information Systems, or a comparable technical discipline
  
• Proven hands-on experience in: SAP CRM (customization, configuration, integration), SAP ERP / S/4HANA (Sales & Service processes) and Salesforce.com (core functionality and integration touchpoints)
• Expertise in integration technologies and middleware platforms such as SAP PI/PO, SAP CPI, IDocs, REST/SOAP web services, and APIs
  
• Strong understanding of enterprise system architectures and modern integration frameworks
  
• Demonstrated ability to troubleshoot and analyze end-to-end data and process flows across connected systems
  
• Experience driving or participating in large-scale transformation or migration projects
  
• Excellent communication skills, capable of bridging the gap between technical teams and business stakeholders
  
• Highly analytical with structured problem-solving and solution-oriented thinking
• Adept at working in dynamic environments, with a high level of adaptability to changing technologies and project needs
  
• Ability to build trust and collaborate effectively with stakeholders at all levels
• Certifications in Salesforce (e.g., Integration Architect, Application Architect)
  
• Experience with cloud-based integrations and hybrid enterprise environments
  
• Exposure to additional CRM or ERP platforms beyond SAP and Salesforce
  
• Familiarity with Agile methodologies and DevOps principles
  
  

The salary range will be communicated confidentially.

If you have any questions, please contact us at any time on +41 55 299 58 58 or recruiting@ffiadvisory.ch. We will be happy to help you!