French Customer Support Representative – Monoprix Project | Porto, Portugal

We are looking for French speakers to join our customer support team in Porto, representing Monoprix—one of France's most well-known retail brands. If you are already based in Portugal or planning to move independently, this is a great chance to work in a multicultural environment with a stable corporate structure.

Start Date: August 24, 2026

Location: Porto, Portugal (On-site)

Financial Package & Benefits

• Base Salary: €1,019 / month (Paid 14 times per year)
• Performance Bonus: Guaranteed €100 / month for your first 6 months
• Attendance Bonus: €25 / month
• Meal Allowance: Around €126 / month (paid in cash)
• Perks: Access to corporate discounts and partner benefits

Daily Tasks

• Handling incoming customer inquiries via phone, email, and chat (in French)
• Assisting with orders, delivery tracking, returns, payments, and account issues
• Maintaining a professional and helpful tone to ensure high customer satisfaction
• Updating client information and interaction details in our internal systems
• Meeting basic team quality and efficiency standards

Profile We Are Looking For

• Fluent French (C1/C2 level)
• Good working knowledge of English (B2) for internal training and communication
• Strong communication skills and a natural problem-solving mindset
• Comfortable using multi-screen systems and digital tools
• Open to working in rotational shifts

Critical Requirements

• Work Authorization: EU citizenship or a valid Portuguese work permit is mandatory.
• Relocation: Please keep in mind that we do not offer a relocation package for this role. You need to be living in Porto or able to manage your own relocation.

How to Apply

If you are available to start on August 24, please send over your CV in English.