Join the Booking Team: Danish Customer Support Expert (Barcelona-Based)

Booking.com Customer Support: Join our Danish Team in Barcelona

We are looking for straightforward, empathetic Danish speakers to join the frontline of global travel. If you enjoy solving real-world problems and want to build a career in one of the world's most famous travel brands, this is your spot. Starting June 1st, you'll join our hybrid team right here in Barcelona.

What your day-to-day actually looks like: This is a Customer Support role where you are the go-to person for our Danish-speaking travelers and partners:

• Direct Support: You'll handle incoming calls and emails from travelers who need help with their bookings or hotel owners with technical questions.
• Problem Solving: Whether it's a refund request, a change in travel dates, or a misunderstanding at check-in, you'll step in to fix it.
• Mediation: You act as the essential link between the guest and the accommodation, ensuring everyone stays happy and informed.

The Barcelona Hybrid Setup:

• Work Flexibility: Enjoy the best of both worlds. We work from our modern office in Glòries and from home.
• Financials: A steady salary of €22,249 gross/year.
• The "Feel Good" Lifestyle: 27 days of holiday, private health insurance, and plenty of social activities like beach volleyball and Spanish classes to help you settle into the city.

Who we are looking for:

• C2-level Danish and fluent English.
• Someone who is comfortable on the phone and can stay calm when things get busy.
• A natural team player who actually likes helping people get their holidays back on track.