Operations Customer Expert (Irısh Market) - Relocation Provided

Location: Lisbon, Portugal

Contract: Full-time

Start Date: 16 October 2025

We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.

Your Responsibilities

• Handle customer queries via phone, chat, and email with empathy and efficiency

• Provide first-contact resolution wherever possible

• Manage complex cases end-to-end, including disputes, chargebacks, and fraud investigations

• Identify and assist vulnerable customers, escalating where necessary

• Document all interactions accurately in CRM systems

• Share feedback to improve training, processes, and customer experience

Mandatory Requirements

• C1/C2 English

• Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland

• At least 1 year of professional BFSI experience in Ireland

(Applications not meeting these requirements cannot be considered)

What Were Looking For

• Strong communication and empathy skills

• Confidence in decision-making, especially on complex cases

• Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)

• Team player with resilience and problem-solving skills

Compensation & Benefits

• Without apartment: 2,012 gross/month + up to 300 performance bonus
• With apartment (utilities & cleaning included): 1,966 gross/month + up to 300 performance bonus

Relocation Package:

• Company-provided apartment (utilities & cleaning included) OR housing allowance

• One-time relocation payment after probation

• Travel expenses to home country once per year

  Full legal & administrative support (NIF, social security, housing, etc.)

🩺 Other Perks:

• Private health & dental insurance (after contract signature)

• Career development & internal mobility opportunities

• Social, cultural, and sports activities in Lisbon

• Language courses & e-learning

If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector!