Dutch-Speaking Customer Experience Host | Madrid | Relocation Support

Are you ready to take your career international and work in a role that combines customer experience with technical problem-solving?

We are currently hiring Dutch-speaking professionals to join an international team based in Lisbon, offering a unique opportunity at the intersection of customer support and technical operations.

This role is ideal for candidates who want to grow within digital platforms, tech environments, and international teams.

Your Role

In this position, you will:

• Provide high-quality customer support with a technical focus
• Assist users with platform-related inquiries and troubleshooting
• Deliver solutions in a clear, professional, and empathetic manner
• Handle customer interactions across multiple channels
• Work in a fast-paced environment with varying contact volumes
• Collaborate with international teams and internal stakeholders

Work Model & Conditions

• Location: Lisbon (on-site)
• Schedule: Monday to Sunday (rotational shifts)
• Working Hours:
  • Monday to Friday: 08:00 – 20:00 (rotational)
  • Weekends: 08:00 – 17:00
• Days Off: 2 rotational days per week

Compensation & Benefits

• Base Salary: €1,100 gross/month (paid over 14 salaries annually)
• Performance Bonus: Additional bonus structure
• Relocation Support: Full assistance provided

Relocation Package

We support candidates relocating from abroad with:

• Accommodation support upon arrival
• Guidance throughout the relocation process
• Support with settling in Portugal

What We're Looking For

• Fluent Dutch (C1 level or above)
• Good command of English
• Strong communication and problem-solving skills
• Interest in technical support and digital platforms
• Customer-oriented mindset with high attention to detail
• Ability to work in a dynamic, fast-paced environment

Why Join

• International and multicultural environment
• Opportunity to gain experience in technical customer support
• Career growth within global operations
• Exposure to digital and tech-driven platforms