Water Distribution Operator

Job Summary

Responsible for the operation and maintenance (O&M) of the water distribution system, including construction and upkeep of related facilities. Duties include water meter reading, customer service support, investigation of illegal water connections, and close coordination with various colleagues and departments to ensure efficient service delivery.

Duties and Responsibilities

60% Water Operations Excellence

• Hit NRW target
• Maintain 24/7 water availability
• Maintain water quality standards
• Water quality compliance, and billing distribution 

20% Customer Service

• Customer complaints resolution
• Customer satisfaction rating

20% Meter Reading and Billing Distribution

• Ontime meter reading
• Ontime billing distribution

Technical Competencies and Skills

Plumbing works, Customer service and communication, General construction works, Basic electrical wiring, Operation of control panels, Valid driver's license (at least for manual transmission motorcycle)

Education, Trainings and Licenses Required

At least a high school graduate, Able to handle and communicate well with customers, Safety-conscious, knowledgeable in basic safety practices, Must know how to drive a manual motorcycle