Leasing and Operations Associate - Pampanga

JOB SUMMARY:

The Leasing and Malls Operations Associate is responsible for supporting the leasing of retail and commercial spaces within the mall, as well as assisting with the day-to-day operations of the property. This role acts as a bridge between tenants, the leasing team, and operations, ensuring smooth onboarding of tenants, efficient mall operations, and a high standard of service delivery to tenants and customers.

DUTIES AND RESPONSIBILITIES:

Leasing Support:

• Assist in sourcing and screening prospective tenants.

• Prepare leasing proposals, presentations, and other related documentation.

• Coordinate and support lease negotiations with prospective tenants under the guidance of the Leasing Manager.

• Track lease expirations, renewals, and vacancies.

• Maintain and update leasing databases and CRM systems.

• Assist in tenant fit-out coordination and handover processes.

Mall Operations:

• Support daily mall operations to ensure a safe, clean, and customer-friendly environment.

• Assist in coordinating preventive and corrective maintenance activities with service providers.

• Monitor tenant compliance with mall operational standards, lease terms, and safety regulations.

• Liaise with tenants to address operational concerns and service requests.

• Help organize and execute mall events, promotions, and seasonal campaigns.

• Monitor utilities consumption, service charges, and other operational costs as needed.

Administrative & Reporting:

• Generate and analyze leasing and operations reports.

• Maintain organized records of leases, contracts, and communications.

• Coordinate with legal, finance, and other departments on lease and operations-related matters.

• Support budgeting and cost control efforts for mall operations.

• Facilitate requests for payments such as utilities and other billing-related matters.

TECHNICAL COMPETENCIES AND SKILLS:

• 1-3 years of experience in leasing, property management, or mall operations preferred.

• Knowledge of retail leasing and basic understanding of mall operations.

• Strong interpersonal and communication skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint); knowledge of property management systems is a plus.

• Ability to multitask, prioritize, and work under pressure.

• Customer-oriented mindset with attention to detail.

EDUCATION, TRAINING, LICENSES REQUIRED:

• Bachelors degree in Business Administration, Real Estate, Property Management, or related field.