Tenant Relation Assistant

Key Accountability 1 (Tenant Relation)

• Answers phone calls, service request, and assist unit owner/tenant concerns. • Attends to client inquiries/concerns, and act immediately and effectively to resolve the same.

• Processing and validation of move-in/move-out requirements of unit owner/tenant:

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Ensures that unit owners/tenants/representatives are contacted, through email or call, regarding the status of their submitted move-in and move-out forms, work permit, gate pass, and job order form to ensure their satisfaction on overall customer-experience and endorse to the concerned personnel (e.g Building Manager, Building Engineers, Security OIC, Biller, Admin Assistant).

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Checking of all signed and notarized lease contracts

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Coordination with broker/leasing company or personnel

• Exhibits polite and professional communication via phone, e-mail, and mail.

• Supports team by performing tasks related to organization and strong communication.

• Contributes to team effort by accomplishing related results as needed.

• Promotes Company policies through effective tenant/customer relations and goodwill activities. Key Accountability 2 (Administration)

• Handles the day-to-day transactions in the Property Management Office (PMO) such as but not limited to; tenant/unit owner’s registrations, processing of work permit, gate pass and IDs.

• Carries out administrative duties such as filing of contract and resident information sheet, and updating of 201 folder and masterlist.

• Endorse payments to Admin Assistant for preparation of Official Receipt/Acknowledgement/Provisional Receipt

• Performs audit on document-compliance to ensure adherence to standards set forth by the Property Management.

• Accepts and routes all communications and documents of the Property Management Office (PMO) to the internal department. • Sends e-mail regarding circulars and memos to the unit owners/respective company representatives. • Performs other duties that may be assigned as the need arises.