Business Solutions Manager - SCM

Job Summary:

The Business Solutions Manager Supply Chain Management (SCM) is responsible for overseeing the end-to-end implementation, configuration, and optimization of Oracle SCM modules, including but not limited to Procurement, Inventory, Order Management, and Logistics. This role ensures that the organization's supply chain operations are fully supported by system functionalities aligned with business processes and strategic goals. The role also provides secondary support for reporting and analytics initiatives to drive data-informed decision-making. The manager collaborates with cross-functional teams, business stakeholders, IT, and external vendors to deliver integrated, scalable, and efficient SCM solutions.

Key Responsibilities:

System Management & Process Alignment

• Lead the configuration, optimization, and maintenance of Oracle SCM modules (Procurement, Inventory, Order Management, etc.).
• Drive the design of supply chain processes that are scalable, integrated, and compliant with organizational policies and regulatory standards.
• Ensure timely updates of system configurations in line with evolving operational requirements and industry best practices.
• Document system architecture, process flows, business rules, and configuration decisions.

Issue Resolution & Operational Support

• Troubleshoot and resolve functional and process-level issues.
• Work with business users to understand concerns and propose solutions.
• Provide user support and training for business users.

• Coordinate with technical teams for defect resolution or enhancement deployment.

SCM Operations & Performance Monitoring

• Monitor supply chain activities such as inventory balances, purchase order processing, goods receiving, and stock movements.
• Ensure accuracy of inventory records and alignment between physical and system-reported balances.
• Support the execution of procurement plans, vendor management, and material flow optimization.
• Ensure timely and accurate generation of SCM-related reports and compliance documentation.

Reports and Analytics (Secondary Support)

• Collaborate with business teams to define reporting requirements and key performance indicators (KPIs).
• Support the development of dashboards and reports using Oracle tools such as OTBI, BI Publisher, and Smart View.
• Ensure consistency, accuracy, and reliability of supply chain data for operational and strategic reporting.
• Contribute to the documentation and standardization of reporting processes.

Project Participation:

• Participate in new implementations, module enhancements, upgrades, and patch testing.
• Prepare and execute test scripts, and support User Acceptance Testing (UAT).
• Contribute to change management and user documentation efforts.
• Other tasks that may be assigned from time to time in support of team objectives and project requirements.

Stakeholder Engagement

• Engage with Procurement, Logistics, Inventory Management, Finance, and Business Unit leaders to gather requirements and ensure system alignment.
• Coordinate with IT and vendors to deliver technical solutions that meet operational needs.
• Conduct regular user training and capability-building sessions for process owners and system users.