Admin Assistant and Cashier - Futura Centro

Duties and Responsibilities

A. Financial and Cashiering Functions

• Receive, verify, and accurately process homeowners’ payments, including cash, checks, online payments, and post‑dated checks (PDCs).
• Issue Official Receipts (OR), Acknowledgement Receipts (AR), and Provisional Receipts (PR) within prescribed turnaround time (same day or within 24 hours upon receipt of proof of payment).
• Prepare and submit Daily Collection Reports (DCRs) completely and on time, ensuring accuracy and proper attachments.
• Maintain updated monitoring of PDCs to ensure timely deposit and avoid stale checks.
• Ensure proper handling, safekeeping, and monitoring of accountable forms and official receipts.
• Endorse completed job orders, violation tickets, and amenity rental documents to the Billings team within required timelines.
• Assist in the on‑time processing of Request for Payment (RFP), ensuring complete documentation to avoid penalties or service interruptions.

B. Administrative and Records Management

• Maintain complete, accurate, and well‑organized filing of administrative, financial, and operational records.
• Upload and manage documents in the centralized OneDrive system in compliance with document control and audit requirements.
• Assist in the preparation and monitoring of contracts, including tracking expiry dates and providing timely reminders to concerned internal stakeholders.
• Monitor office supplies, tools, and materials; maintain inventory records to ensure zero unaccounted or missing supplies.
• Support Internal Audit, Area Manager (AM), and Operations Head (OH) visits by ensuring availability and completeness of required documents.
• Assist in closing out audit, AM, and OH findings within prescribed turnaround times.

C. Operational and Coordination Support

• Coordinate closely with the Property Management Office, Billings, Accounting, Collection Agents, and other internal units for day‑to‑day administrative and financial concerns.
• Assist in monitoring collection efficiency activities, including coordination with billers and collection agents when required.
• Support the implementation of property management systems and automation initiatives by ensuring data readiness and timely updates.
• Provide administrative assistance for condo corp operational requirements as directed by the Property Manager.

D. Customer Service and Resident Engagement

• Provide courteous, timely, and professional assistance to homeowners and residents regarding billing, payments, and administrative concerns.
• Assist in addressing routine inquiries and coordinating service requests to help meet service resolution turnaround targets.
• Support resident communication and engagement activities, including documentation for community events and surveys, as needed.
• Maintain a customer‑centric approach aligned with the condominium’s service standards to help achieve target resident satisfaction ratings.

E. Compliance, Controls, and Continuous Improvement

• Ensure compliance with company policies, internal controls, audit requirements, and applicable procedures related to cash handling and administration.
• Participate in required trainings and learning activities, completing assigned learning hours aligned with Talent Management targets.
• Perform other administrative and cashiering duties that may be assigned by the Property Manager or immediate supervisor in support of condo corp operations.