Assistant Training Manager

Filinvest Hotel: QUEST PLUS & CONFERENCE CENTER CLARK

In accordance with the policies, procedure and standards of Quest Hotel and under the direct supervision of the General Manager, this position is responsible for providing leadership, direction, and guidance in HR Management and supporting the accomplishment of Hotel and departmental goals and objectives by recruiting, developing, motivating, and maintaining a competent workforce.

The Assistant Training Manager is responsible for overseeing the end-to-end training and development function to support organizational effectiveness and employee growth. This includes assessing training needs through performance reviews, guest feedback, business results, and other data sources, then consulting with HR leadership and department heads to recommend suitable internal or external resources. The role designs and develops training modules using various methodologies, prepares trainers kits, and initiates strategic training activities, while also facilitating at least two quarterly talks on hotel operations, quality, and service standards. It manages the evaluation of training programs by creating assessment tools, analyzing results, and recommending improvements for service, communication, sales, and other skills-based courses. The position also supervises training staff, policies, manuals, facilities, and resources, coordinates both internal and external training logistics, and manages related administrative functions. In addition, the Assistant Training Manager monitors training progress, manages budgets, prepares expense forecasts, tracks training hours, and ensures programs remain within budget. Regular reporting is required, including monthly training calendars, evaluation summaries, expense reports, and documentation for promotions, cross-training, and student training programs.

QUALIFICATION

• Bachelors degree in Human Resources, Business Administration, Hospitality Management, or related field.
• Minimum of 2-3 years of experience in training, learning and development, or talent management, preferably in a hospitality or service-oriented industry.
• Strong facilitation and presentation skills, with the ability to engage and motivate diverse audiences.
• Excellent interpersonal, communication, and organizational skills with a keen attention to detail.
• Proficient in Microsoft Office applications and learning management systems (LMS); familiarity with e-learning tools is an advantage.
• Willingness to work in Clark, Pampanga.